Location: Austin, TX About AWC:
Inside Account Manager
AWC is an employee owned company providing local technical sales, engineered solutions, support and services for global industrial technology leaders. Our Winning Together culture has been the foundation for profitable growth for both our company and our partners for over 50 years. We differentiate ourselves from our competitors by providing superior turnkey technical solutions coupled with exceptional customer focus while striving for 5 Star Excellence in everything we do.
AWC is demonstrating its commitment to operational excellence through addition of an Inside Account Manager in Austin, TX. position is a key role in our organization. The IAM has direct and daily contact with our customers and is expected to grow relationships and accounts. The position is fast paced and requires excellent communication, critical thinking skills and the ability to multitask. The IAM sells company products in conjunction with Outside Account Managers, to increase customer penetration and sales opportunities. Success is measured by meeting sales objectives and performing all duties with a high ethical standard while exceeding all customer requirements.
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Strong communication skills, especially the ability to listen to customer’s needs and develop offer solutions in a direct and tactful manner.
Customer focused mindset with the ability to respond quickly to customer needs with a proactive, results oriented approach.
Proven ability to successfully manage multiple projects at the same time in a fast-paced team environment.
A positive attitude with a desire to learn.
Excellent presentation skills for presenting complex concepts for a variety of audiences. Able to work with minimum supervision and make responsible decisions, with high
Ability to evaluate workload and act with urgency to promptly manage top priorities Ability to calculate discounts commissions, proportions and percentages.
Manage & Prioritize incoming requests from multiple sources (i.e. fax, email, phone calls)
Spec out and recommend products to customers based on customer data sheet/application and specifications
Be able to offer alternative solutions for customers based on AWC’s core products & your knowledge of the application
Acknowledge & Process customer’s Request For Quotes (RFQ) Acknowledge & Process customer’s Purchase Orders (PO)
- Set up & Manage customer requirements (Quote & Order)
- Set up & Manage customer account codes
- Set Up Part Numbers (as required)
- Proactive Expediting via Weekly Open Order Report
- Reactive Expediting (as requested)
- Acknowledge & Process Request for Return or Repair
- Establish & Manage Customer Contract Pricing
- Bi-Weekly Quote Follow Ups
Build & Maintain Customer & Vendor Relationships
• Monitor & Manage Customer Order Management Systems (as required)
• Co-Management of Key Accounts with Outside Account Manager Required Experience: Minimum 2 year degree or 5 years work experience Preferred Experience:
Working knowledge of applications for Automation, Power Distribution & Instrumentation products such as, but not limited to:
o Motor Controls
o MCC’s/Panelboards/Switchgear o Gauges
Basic working knowledge of: Electricity, Discrete & Analog I/O, Current & Voltage, Pressure, Temperature, Level, Flow
AWC, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.